Refunds & Exchanges
As a leading skin care company, we are proud not only to offer you the latest in professional skin care but also a commitment to our philosophy of outstanding customer care.
If you are not 100% satisfied, returns or exchanges will be gladly accepted within 30 days of purchase date.
We will work with you to provide the best possible solution for your needs.
Please follow the instructions below to process your exchange or refund:
Contact customer service to communicate you would like to return or exchange your item.
An authorized RMA# will be granted. This must be included with your package for reference.
The unused portion must be returned in its original packaging.
Securely pack the item for shipping-- customer is responsible for return shipping charges. It is highly recommended the package be shipped with tracking information. Any packages not received/lost and shipped without tracking information is not the responsibility of Softt Beauty Skincare.
A confirmation email will be sent when the package is received. Your refund or exchange will be issued within 48 hours of receipt with an additional 3-5 business days for the transaction to process.
If you receive damaged, incorrect or incomplete orders, a replacement or additional item(s) will be sent with no additional charges. Claims will be reviewed and resolved at our discretion.